Returns & Exchanges

At SensoryEdge, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for most items in their original condition. If your order doesn't meet your expectations, our dedicated team is here to ensure a smooth and fair resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number and the reason for your return to receive a Return Authorization (RA) number.

• 2.
  Prepare the Package

  Carefully pack the items in their original manufacturer's packaging, ensuring all parts, manuals, and accessories are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label or your own carrier label to the box and drop it off at a designated shipping location, keeping a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned merchandise, we will process your refund or exchange within 5-7 business days to your original payment method.